The popularity of the Internet boosted the need for telephone lines for connecting via dialup. It got better with the introduction of the faster DSL, since you can use the telephone and Internet at the same time. In contrast, Internet-capable mobile phones lacked quality screens and connectivity to match the speed of DSL. Steve Jobs has a different plan, however.
The iPhone started a new generation of smartphones by packing the power of telephones, personal computers, digital cameras, and music and video players into mobile phones. Wireless connectivity was similarly improved, competing with DSL in terms of access speed. Voice apps even let you talk to people across the globe. The smartphone has become the ultimate communication tool, especially for people on the go. People started dropping telephone subscriptions at home in favour of mobile phones. In our case, most of the calls I get from our telephone are from telemarketers. Friends contact me on my mobile phone.
Telcos are aware of the trend. They started packaging telephone subscriptions differently. Internet access used to be a value-added service on top of telephone subscriptions. That is no longer the case. My current bill describes the service as DSL Bundled Services Data. They also include router-modems for sharing connections via WIFI among PCs, smartphones, and tablets at home. Of course, you can create hotspots on your smartphone, but that will quickly drain your battery.
Are telephones obsolete now? I do not think so. Local landline calls are free. This makes the telephone preferable for business use. Imagine calling a company using a mobile phone and you are asked to wait because all agents are busy. That will quickly use up your call load and battery. In addition, there are unlimited mobile call promos, but these usually work on the same network. You are out of luck if the party you are calling is on another telco.
Landlines can also be configured for PABX, allowing you to call a single number and be connected to the desired party. Imagine calling a company via a call center's array of mobile phones. You have to dial each mobile number until you get to an available agent. You also have the possibility of unavailable numbers while they are being charged. Incidentally, Sykes, a pioneer in the Philippine call center industry is hiring. You may visit the Sykes E-Recruitment Site to apply.
Please let me know what you think by leaving a comment below.
Disclaimer: this serves as my entry to Nuffnang and Sykes’ blog contest.